Crysmyla by Dr. Christy

Crismyla Store

Refund Policy

Thank you for choosing Crismyla Store. We strive to provide high-quality beauty products. If, for any reason, you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns within 7 to 10 days of the purchase date. To be eligible for a return, the item must be unused, unopened, and in its original packaging. Please include the original receipt or proof of purchase with your return.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email info@crismyla.com within 3 days of receiving the product.

4. Shipping

To return your product, contact info@crismyla.com for instructions. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

6. Damaged Or Defective Products

If you receive a damaged or defective product, please contact us at info@crismyla.com within 3 days of receiving the product. We will provide instructions on returning the item, and upon inspection, a refund or replacement will be issued.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at info@crismyla.com.

This return and refund policy is subject to change. We recommend reviewing it periodically for updates.

Last Updated: 08|07|2025